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Description
The Customer Service Intern (CSI) assists store management in customer service, safety, shift management, and vendor care. The CSI works in support of the Store Management Team to ensure customer satisfaction, maximize sales, and achieve established goals. The intern must be attending college and enrolled in a program that requires a credited internship and/or is a course requirement.
Principle Duties:
- Supports and follows all Wawa safety and security initiatives.
- Provides a pleasant shopping experience for all customers; responds to customer complaints or inquiries and solicits customer feedback and input as necessary.
- Supervises associates engaged in customer service, stocking, taking inventories, cash reconciliation, housekeeping and other tasks necessary for efficient store operation.
- Orders and merchandises products according to specifications communicated by store management.
- During shift supervision, ensures compliance by all associates with established security, safety, sales, record keeping and other operations policies, procedures and practices.
- Communicates with the store management regarding customer requests and associate performance issues.
- Participates with the store management team in developing projects to improve store performance in areas of sales, spoilage, merchandising, marketing, associate retention and associate training and makes appropriate recommendations to store manager regarding the same.
- Actively supports area and regional projects and initiatives.
- Ensures the proper execution of all store level marketing programs.
- Contacts Wawa Call Center personnel for asset management work orders, communicates with contractors and follows up on work completion during shift supervision.
- Supervises the performance of one to 10 associates when serving as shift supervisor.
Requirements:
- Currently attending College and enrolled in a program that requires a credited internship and/or is a course requirement internship.
- Strong interpersonal skills
- Customer service oriented
- Team building and team leading abilities
- Strong verbal communication skills
- Strong organization skills
- Ability to lift up to 50 pounds
- Availability to work all shifts, weekends and holidays
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